Privacy Policy
This Privacy Policy explains how Fairy Garden BKK collects, uses, stores, and protects personal information when you visit our website, contact us, make an enquiry, request a reservation, or communicate with our team.
By using this website, you acknowledge the practices described below. This policy may be updated from time to time to reflect changes to our services, website features, or applicable laws.
Who We Are
Fairy Garden BKK is a garden-inspired café, restaurant, and event venue in Bangkok, Thailand.
Our website address is https://www.fairygardenbkk.com. References to “Fairy Garden BKK,” “we,” “us,” or “our” in this policy refer to the business operating this website and its related customer services.
Information We Collect
We may collect information that you provide directly to us, including your name, telephone number, email address, preferred contact method, reservation details, event date, number of guests, budget, dietary requirements, and any message or enquiry you submit.
When you browse the website, limited technical information may be collected automatically, such as your IP address, browser type, device type, pages visited, referring website, approximate location, and cookie or analytics data.
Please avoid sending sensitive personal information unless it is necessary for your reservation or event request.
How We Use Your Information
We may use personal information to:
- respond to enquiries and reservation requests;
- prepare quotations or event proposals;
- confirm, manage, and follow up on bookings;
- provide customer service and communicate important updates;
- improve our website, services, and guest experience;
- maintain website security and prevent misuse; and
- comply with legal, accounting, or regulatory obligations.
We do not sell personal information to third parties.
Cookies, Analytics and Embedded Content
Our website may use cookies and similar technologies to remember preferences, support website functions, measure traffic, and understand how visitors use the site. You can control or disable cookies through your browser settings, although some features may not function as intended.
Pages may include embedded content or links from third-party services, such as maps, social media, review platforms, videos, booking tools, or messaging services. These third parties may collect data, use cookies, or track your interaction according to their own privacy policies.
How We Share and Protect Information
We may share relevant information with trusted service providers that help us operate the website, communicate with guests, process reservations, host data, provide analytics, or support event services. Information is shared only when reasonably necessary for those purposes.
We may also disclose information when required by law, to protect our legal rights, or to investigate suspected fraud or security issues.
We use reasonable administrative and technical measures to protect personal information. However, no online transmission or storage system can be guaranteed to be completely secure.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to respond to enquiries, manage reservations and events, maintain business and accounting records, resolve disputes, and meet legal obligations.
Retention periods may vary depending on the type of information and the reason it was collected. Information that is no longer required will be deleted, anonymised, or securely disposed of where reasonably practicable.
Your Rights and How to Contact Us
Subject to applicable law, you may request access to or correction of your personal information, ask us to delete or restrict its use, withdraw consent where processing is based on consent, or object to certain uses of your information.
To make a privacy request or ask a question about this policy, please contact Fairy Garden BKK through the contact details or enquiry form provided on our Contact Us page. We may need to verify your identity before completing certain requests.
If you believe your personal information has been handled improperly, you may also have the right to contact the relevant data protection authority in Thailand.